About us
We are a boutique school specially tailored to teach and improve all English skills for students of any level of English and from all walks of life. We bring the latest teaching methodology and technology to our interactive, exclusive custom-made lessons. We offer several types of courses, all focused on most diverse goals, from General English to Teacher-Training, to students of all ages. While students are keen to learn, we are here to teach!
Description
We are looking for an organized and motivated Customer Service Representative to join our team. This role involves managing communication with all in-house clients, responding to inquiries, and collecting and reporting on client feedback with the goal of continuously improving internal and external processes.
The ideal candidate will have excellent people skills, strong problem-solving abilities, a proactive mindset, and experience in a customer service role. Strong organizational skills, comfort with technology and digital tools, and a high level of English are essential. Working knowledge of at least one of Portuguese or Spanish is required.
An interest or aptitude in technology and process optimization will be considered a strong asset.
Why work with us
| Be part of an International Team |
|---|
| Kind and young team |
| Work place: St Julian's, Malta |
| Friendly and fun environment |
Responsibilities
- Support day-to-day student services
- Communicate with clients via phone, email, and in person
- Respond knowledgeably to inquiries about our services, pricing, and availability
- Collaborate with internal departments to ensure client satisfaction
- Enter and maintain data across various platforms
- Assist students with visa application processes
- Promote and sell service upgrades and extensions to in-house clients
- Gather, organize, and report on client feedback
About you
- Energetic and open-minded
- Hard-working and a team player
- Excellent communication skills
- Organisational skills
- Proactive
Requirements
- 1–3 years of relevant customer service experience
- Excellent verbal and written communication skills
- Strong interpersonal skills and a client-focused approach
- Ability to multitask, prioritize, and stay organized in a fast-paced environment
- Fluency in English (minimum C1); Portuguese or Spanish (minimum B2)
- Comfortable using digital tools and platforms