About us
We are a boutique school specially tailored to teach and improve all English skills for students of any level of English and from all walks of life. We bring the latest teaching methodology and technology to our interactive, exclusive custom-made lessons. We offer several types of courses, all focused on most diverse goals, from General English to Teacher-Training, to students of all ages. While students are keen to learn, we are here to teach!
Description
We are looking for an organized and motivated Customer Service representative to organise communication with all of our in house clients and update and answer all the inquiries they may have, as well as collect, organise and report on client feedback with the aim of improving internal and external processes. The ideal candidate must have, high people skill, problem-solving, self-improving, organization skills, familiarity with technology and tools and previous experience in a customer service role. The candidate must have a high level of English with a working knowledge of at least two of the French, Russian, Turkish, or Spanish languages. If you have an extra eye for technology and organization is a big plus.
Why work with us
| Be part of an International Team |
|---|
| Kind and young team |
| Work place: St Julian's, Malta |
| Friendly and fun environment |
Responsabilities
- General administration (answer emails, request missing information from students)
- Create, disseminate, and analyse student feedback forms and information.
- Greet and respond to direct questions from new and existing clients.
- Assisting with the promotion of student leisure activities.
- Support manager
- Maintaining internal databases
About you
- Energetic and open-minded
- Hard-working and a team player
- Excellent communication skills
- Organisational skills
- Proactive
Requirements
- Great English
- Organized
- Flexible
- Polyvalent
- Problem-solving attitude with a sense of details
- Time management
- Familiar with Microsoft Office, Google Drive, Google Docs, Google Sheets, etc…
- Autonomous
- Multilingual (minimum of Upper-Intermediate knowledge in at least two of French, Russian, Turkish or Spanish languages)