About us
We are a boutique school specially tailored to teach and improve all English skills for students of any level of English and from all walks of life. We bring the latest teaching methodology and technology to our interactive, exclusive custom-made lessons. We offer several types of courses, all focused on most diverse goals, from General English to Teacher-Training, to students of all ages. While students are keen to learn, we are here to teach!
Description
We are seeking a highly motivated and organised individual to join our team as a Customer Support and Student Visa Advisor.
In this role, you will be responsible for providing top-quality customer support to our students and partners, including answering questions, resolving issues, and addressing concerns. You will also be the primary point of contact for all third country nationals seeking assistance with student visa applications.
If you are passionate about education and customer service and are looking for an opportunity to make a positive impact on the lives of our students, we encourage you to apply for this exciting role.
Why work with us
| Be part of an International Team |
|---|
| Kind and young team |
| Work place: St Julian's, Malta |
| Friendly and fun environment |
Responsibilities
- Providing personalised and detailed advice on student visa applications to third country nationals, including information on requirements, deadlines, and documents needed
- Assisting with the preparation of student visa application materials, such as forms and supporting documents
- Responding to inquiries and requests for information from students and clients via phone, email, and in-person
- Resolving issues and concerns in a timely and professional manner.
- Providing support and assistance to students with any welfare or personal matters that may arise.
- Collaborating with other team members and departments to ensure smooth and efficient operation of the school
About you
- Friendly and approachable
- Excellent communication skills
- Detail-oriented and organised
- Strong problem-solving and conflict resolution abilities
- Proactive and dynamic
- Passionate about customer service and education
- Able to work independently and as part of a team
Requirements
- Fluency in English and Spanish (additional languages a plus)
- Excellent communication and customer service skills
- Detail-oriented and highly organised
- Strong problem-solving and conflict resolution abilities
- Experience with student visa applications and immigration procedures a plus
- Ability to work independently and as part of a team
- Flexible
- Polyvalent
- Problem-solving attitude with a sense of details
- Time management
- Familiar with Microsoft Office, Google Drive, Google Docs, Google Sheets, CRM, etc…
- Autonomous