The School is open from Monday to
Friday from 08:30 to 17:00.
Booking Enquiries & Enrolment
Enquiries can be made directly with ACE
English Malta or through our agents. A reply confirming availability will be
sent by the School within one working day. Bookings can be sent by booking
online via our website, or by email on firstname.lastname@example.org, or by fax on
(+356) 2733 1135 or by post to ACE English Malta, Level 4, Bay Street Complex,
St. George’s Bay, St. Julian’s, STJ 3311, Malta. You can also complete our
online Enrolment Form.
Once the School has all the required
information we will send you a Booking Confirmation and an Invoice. Your
booking is fully confirmed once a substantial deposit or the full amount is
paid to the School by bank transfer. If a deposit is paid then the balance must
be settled at least 2 weeks prior to arrival at the School.
Enrolments for students under 18 years
of age must be accompanied by the School’s signed Parental Consent Form.
Students with Special Needs
Students suffering from any illness or
disability are obliged to inform the School upon registration providing all
relevant details. There may be additional charges for any extra expenses or personal
Payment can be made in cash, by major
credit/debit cards or by bank transfer (SWIFT) or through PayPal. Our bank
details are provided on the School’s invoice. Please note that bank transfers
may take 5 to 6 working days to reach our account. Payment can be made in any
currency which will be converted to Euros at the rate of exchange on the date
payment is made. All additional foreign and/ or local bank fees and charges
must be paid by the student/agent. Students/agents must advise the School by
email when any payments are made, clearly stating the student’s full name and
Students are responsible for their
visas and must ensure that they apply for the required travel documents in
plenty of time before travel. The School will provide a Booking Confirmation
and Visa Letter to facilitate the student’s visa application. A Visa
Administration Fee of €40.00 will apply.
If a student has to cancel their
booking due to visa refusal, they must send the School a copy of the visa
refusal letter and we will refund the fees less the €100.00 non-refundable
Refunds will only be
made to the person who paid the original fees and using the same method of
Students booking return airport
transfers must provide arrival and departure flight numbers and times at least
7 days prior to arrival in Malta. The School will not be responsible for missed
transfers if details are not sent in time and no refunds will be granted.
Any student that books apartment or
host family accommodation must also book return airport taxi transfers.
Students may postpone their booking
start date by giving the School a minimum of 14 days’ notice. All fees will be
transferred to the later starting date.
Refunds & Cancellation Fees
The School will not give refunds once
the student has started their course. In certain cases the School may consider
offering credit for future courses. Cancellation of a booking must be received
in writing and is subject to the following cancellation fees:
than 14 days before the start of the course: €100.00 non-refundable
than 14 days before the start of the course: 1 week’s tuition and
accommodation fees + registration fee +
visa administration fee (where
Any bank charges incurred in any refund
transaction will be paid by the student/ agent.
Students who are absent for lessons will not get a
No refund will be
given if the student decides to terminate the course earlier than booked.
If students cancel and leave during the
week, they will lose the remainder of their course for that particular week.
Under no circumstances can students
transfer unused lessons or accommodation to other students.
The School will not give a refund on
cancelled accommodation once the student has arrived. We strongly recommend
that students take out an insurance policy cover in case they are unable to
start or finish their course for reasons outside their control (e.g. illness,
family emergencies, work commitments).
Level of English
We strongly recommend that students do
their Placement Test prior to their arrival in Malta as they will then be able
to go straight to class on their first day and will not miss any lessons. The
Placement Test is available online through the ACE English Malta website. If a
student does not have the minimum level of English required to follow a specific
course as determined by the test then the School reserves the right to move the
student to another appropriate course.
A Monthly Progress Test is held at
school in the afternoon on the last Wednesday of every month.
If students make no request to change
level within their first week they have to wait for the next Monthly Progress
Test. Only those students who have been at the same level for one month and
have attended at least 80% of their course are allowed to take the Progress
Our courses are levelled in accordance
with CEFR guidelines: • Beginners = A1
• Elementary = A1+
• Pre-Intermediate = A2
• Intermediate = B1
• Upper-Intermediate = B2 • Advanced =
• Proficiency = C2
Reduction of Lessons
If less than three students are
participating at a particular level then the amount of lessons will be reduced.
As soon as there are additional students in class, the normal lesson times will
The lessons will be
reduced as follows:
• ACE Group 20 / ACE Mini 20 / ACE
Business 20 Reduced to 15 lessons per week.
• ACE Group 30 / ACE Business 30 / Exam
Preparation Courses 30 Reduced to 20 lessons per week.
• ACE Business 40
Reduced to 30 lessons per week.
Long stay students are entitled to a
holiday break whilst studying at ACE English Malta. The length of their holiday
depends on the duration of their course. There is no holiday entitlement for
courses of less than 8 weeks.
• Courses from 8 to 23
weeks = 2 weeks holiday
• Courses of 24 weeks and over = 4
The School will extend
the student’s tuition course (if requested) free of charge.
The School will NOT extend the
If the student is
staying in our accommodation then they must pay the brochure price to extend
their accommodation. We can only extend the accommodation subject to
from their holiday break cannot expect to return to the same class, teacher or
accommodation (unless the accommodation is paid in full during the holiday
break). If a student leaves their belongings at their place of accommodation
(booked through ACE English Malta), the School will guarantee the same room.
Students requiring a visa for study
purposes must ensure that their visa is issued for the correct dates to include
any holiday breaks.
All students must
notify the School at least 2 weeks in advance before they take a holiday. No
holidays should be taken without first informing the School. If students do not
notify the School they will be marked absent and the School may need to notify
the Visa Immigration Office which may make it difficult for students to retain
or extend their visa. No refunds will be given in these cases.
ACE English Malta will be closed for
some Public Holidays in 2017. Lessons will be made up as much as possible
during the week that the School is closed but not necessarily in full. Only
One-to-One individual private lessons will be made up in full. The following
are the public holidays in 2017 when the School will be closed. On all other
public holidays that fall during the week, the School will be open for classes
• Friday, 10th February (Feast of St.
Paul’s Shipwreck) • Friday, 14th April (Good Friday)
• Wednesday, 7th June (‘Sette Giugno’)
• Thursday, 21st September
• Friday, 8th December (Feast of the
Immaculate Conception) • Monday, 25th December (Christmas Day)
Reissue of Lost/Damaged Student Certificates
€25.00 (+ postage where applicable)
Changes to Booking
The School reserves the right to change
any part of the student’s package to another type of similar or better standard
where circumstances beyond the School’s control necessitate such changes. In
this case no charges will apply.
Attendance Policy & Discipline
It is the policy of ACE English Malta
that no student is allowed into their classroom if they are more than 5 minutes
late for class. They will therefore miss that morning’s lessons. This is to
minimize disruption to other students and the teacher. Lessons missed due to
lateness are not replaced.
ACE English Malta students are required
to attend at least 80% of scheduled classes and to complete all homework
assignments. Failure to do so may result in the withholding of course certificates.
If a student repeatedly does not attend classes then disciplinary action may be
taken. In the case of any student requiring a visa to study in Malta and
failing to attend classes regularly, the appropriate authorities will be
informed by ACE English Malta of any such failure. Regular absenteeism could
lead to the student being expelled and no refunds will be given.
The use of mobile phones in the
classroom is strictly forbidden. Mobile phones are to be switched off during
lessons. ACE English Malta’s teachers reserve the right to confiscate mobiles
if used during a lesson.
ACE English Malta
expects all our students to maintain decent and reasonable standards of behaviour
at the School and in our accommodation.
If a student regularly misbehaves or
causes disturbance of any kind or fails to observe School policies, guidelines,
rules and regulations they will be subject to any disciplinary action that ACE
English Malta may deem t.
In such cases the
student will have no right or claim to any refund whatsoever.
Policies & Rules
All students are bound to abide by the
policies and rules of ACE English Malta and by the laws governing the country.
When a reservation is made by an agent or third party, the person making the
booking is responsible for informing the student about the School’s terms,
conditions, policies and rules. The School’s policies and rules are provided in
the Student Handbook and in some other literature provided. Ignorance of the
policies and rules will not be accepted as an excuse for non-compliance and may
lead to expulsion of the student from the School.
The School expects all its students to
be well-motivated, polite and considerate to- wards staff, host families, other
students and the public in general.
The School may, without being held liable in any
manner whatsoever, exclude students from any service applied for, if, in the
opinion of the directors, management or staff they appear likely to endanger
their own health, safety or comfort, or that of other students, or damage the
property or reputation of the School, sub-contractors or third parties.
If a student regularly disregards
School and/or accommodation policies and rules, the directors, management or
staff reserve the right to expel the student. There will be no refund, and in
the event of repatriation, the School shall have the right to reclaim any costs
Self-Catering Apartment Accommodation –
is not allowed in the apartment, common areas, elevators and stairwells.
noise or disturbance is allowed, especially after 23:00.
are not allowed in the apartment at any time.
in the apartment are STRICTLY FORBIDDEN.
kitchen and bathroom must be cleared up and cleaned after use.
apartment must be kept clean and tidy at all times.
the day the apartment is cleaned, the student’s room should be left clear so
the cleaning staff can do their work. The room must be left unlocked otherwise
it will not be cleaned.
fans, A/C’s, heaters and other electrical equipment must be switched off when
not in use and especially before students leave the apartment.
abuse of electricity will incur extra charges for all the students in that
students are in a sharing room they must not leave their things on the other
bed even if it is not being used.
are responsible for taking the garbage out for collection early in the
morning (before 08:30) on the correct
are responsible for their keys. Lost keys will be replaced at a charge
to the student.
damages must be replaced or paid for by all students in the apartment.
furniture must not be taken onto balconies as it will get damaged
by the sun and rain.
clothes must not be put out to dry on the balcony as this is illegal in
management reserves the right to enter the apartment and the
bedrooms at any time if necessary.
cleaning staff are also allowed to enter the apartment and the
bedrooms for weekly cleaning and in
preparation for new student arrivals.
A refundable damage deposit of €100.00
(cash) is required from every student staying in self-catering apartment accommodation.
This must be paid at school reception on the first day of school and will be
returned on the last day pending any issues relating to the apartment.
Malta ECO Contribution Tax
All students of any nationality aged 18
years and older staying in apartment or host family accommodation must pay an
ECO Tax of €0.50 per night with a maximum of €5.00 per stay. By law, all
English language schools must collect this tax on behalf of the Government of
Malta. Students must pay the ECO Contribution Tax on their first day at school.
The school will issue a receipt as proof of payment. This does not apply to
students who have not booked any accommodation with the school.
Student Complaint Procedure
If a student needs to make a complaint
or feels uncomfortable for any reason, they must contact the School
administration without delay. Complaints that have not been brought to the
attention of the School administration during the student’s stay will not be
addressed at a later date.
Concerns regarding courses,
accommodation, or any other service provided by the School or its
sub-contractors are to be registered with any member of the administration at
the School either verbally at the time of occurrence or in writing within 24
hours. Queries, problems or issues cannot be resolved unless this procedure has
been followed. No complaints and/or claims for compensation will be accepted by
the School if queries, problems or issues are brought to the School’s attention
after 24 hours of occurrence or after the enrolment end date.
Insurance & Liability
All international students who study
with ACE English Malta are strongly encouraged to have adequate health and
travel insurance. Students are advised to purchase insurance, including medical
insurance, to cover all eventualities before leaving their own country.
Students may be held liable for any loss, damage or injury to persons or
property, however caused.
Should a student be ill and require
medical assistance the School will do its utmost to help and will put the student
in contact with a qualified medical general practitioner at a local pharmacy.
The doctor will charge the student directly in cash. Prices for a home
consultation visit are in the region of €15.00 to €30.00 per visit. The School
should be notified in advance if a student has an existing medical condition,
allergy, etc. It is strongly suggested that EU citizens get a European Health
Insurance Card. If a student needs to take out additional insurance while in
Malta this can be arranged by the School.
In the event that ACE English Malta is
unable to fulfill any of its obligations as a result of an event or events
beyond ACE English Malta’s reasonable control, ACE English Malta will not
accept responsibility or liability. Such events will include (however will not
be limited to) terrorist attacks, war or the threat of war, riots, industrial
action, failure of suppliers or sub-contractors, labour disputes, natural or
man-made disasters, unusually adverse weather conditions or any other event or
events that may classify Malta as an “at risk destination” by the Ministry of
Safety & Security
Although a number of security measures
are in place to ensure that the School and accommodation are safe, all personal
possessions are the individual’s responsibility. Students are advised to take
care of their belongings and never leave them unattended. Students’ possessions
are not covered by the School’s insurance policy and the directors, management
or staff cannot be held responsible for the theft, loss, or damage to students’
valuables even while being held for safe-keeping.
The full cost must be paid by students
causing any damage to the School or place of accommodation, or during any
service provided by the School or its sub-contractors. In the case of damages
caused in shared accommodation, all students in the respective accommodation
will be held equally responsible if no single student accepts responsibility.
Breakages and damages will be charged as they arise. The School retains the
right to withhold the damage deposit paid on arrival.
By submitting their information,
students agree to the storage and use of the information by ACE English Malta.
All information collected by the School will not be passed on to any other
organization or third party and will be stored and processed in accordance with
the Data Protection Act of the country. This information will only be used when
necessary to provide the services the student has enrolled for and for any
other purpose associated with these services.
Photography & Filming
It is automatically assumed that
pictures taken during lessons or activities or any pictures given to the School
or its staff can be used in ACE English Malta brochures or other printed or
online promotional materials unless the student objects at the time the
photograph is taken. All images are without charge to the School and without
obligation to credit the owner of the image. Should students wish to refrain
from being photographed or filmed, kindly let us know and we will ensure that
no student is used for promotional purposes against their will.
These terms and conditions are
applicable to direct students and agents unless variations are expressly agreed
between the agent and ACE English Malta in writing.